Whether buying farm tractors or forestry equipment online, there are a lot of considerations to be made when going through the process. Transportation and distance must be considered, quick responses to questions and responses are important, and the bidding or buying process can vary greatly from site to site. The prospect of purchasing online may be intimidating, which is why a knowledgeable customer service is so vital.
IronPlanet's customer care is dedicated and ready to help with any assistance a buyer may need. They're capable of providing guidance from the start of an item preview until an auction is complete and equipment arrives to be verified by its new owner. One-on-one interaction ensures that buyers get timely response to questions, and that every part of the buying process is clearly explained and outlined.
This is especially useful when compared to more traditional auction sites, which may be limited to providing a document of instructions and leaving buyers to "beware." It's important to be able to deal with any snags that may arise, and that's why reliable customer service can be so valuable to a buyer.
