Stakes are high for surplus equipment inspection reports, and all the work that goes into them at IronPlanet is paying off: the IronClad Assurance® program is proving to be a huge differentiator for the company. The Assurance guarantees that the inspection report is an accurate representation of the equipment for sale. If a buyer has a dispute, IronPlanet promises through this guarantee that the company will work with the buyer directly for resolution.
The IronClad designation represents rigorous inspector training through an internal online education tool, standardized and extremely detailed inspection checklists, a team of over 200 experienced inspectors with a commitment to thorough reporting, and quality control of every report for accuracy. What does the IronClad Assurance® mean for buyers and sellers?
“Our IronClad Assurance® program is the best out there. We stand behind our reports. We don’t hide anything. We’re not going to hide a negative comment and we’re not going to shy away from including positive comments. We absolutely represent the machine for both the buyer and the seller,” Chris Lambing, Director of Inspection Services at IronPlanet, says. “Folks are, time and time again, coming back to us and trusting to put their money on a piece of equipment they’ve never physically seen. They can’t kick the tires themselves, but they’re bidding confidently, because of our inspection reports and that IronClad guarantee.”
“I think buyers bid on items not expecting to have to use the IronClad Assurance®, which represents a huge value for buyers. If they were bidding on IronPlanet solely because of the IronClad Assurance®, knowing or anticipating that they were probably going to have an issue, we wouldn't be seeing the return customers domestically or internationally that we do. But they’re bidding on all kinds of equipment, confidently. And they have peace of mind in knowing that we do stand behind those reports.”
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