Considering making a purchase on GovPlanet this summer, either at today's Humvee sale or at another auction? Regina Market, IronPlanet’s Vice President of Marketing, has been with the company for 15 years, and her role now focuses on GovPlanet.
Her advice to buyers: “When you find an item that you are interested to buy on GovPlanet, check out the full, detailed inspection report. Click through it, read it and get really comfortable and confident about what it is you’re looking to buy.” All of the GovPlanet inspection reports are backed by IronPlanet’s IronClad Assurance®, which is a guarantee that the reports are accurate. They come with dozens of images, video and checklists going through equipment condition, component by component.
And if you have any questions? “The customer service behind GovPlanet is excellent, so don’t hesitate to call us! There’s a real live person, available by phone or email, buyers can get in touch with. Whether it’s about the item, something on the inspection report, a detail on the location, questions about how to get a transportation quote ahead of the auction so you can factor that into the bidding, or if you’re just trying to better understand how bidding works—there’s someone here at IronPlanet who can walk you through the entire process. We provide dedicated, 1:1 customer care, which is huge for an online company.”